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The
Government exists to serve the community well within
available resources. To this end, it recognises the
need for the community to be well informed about the
Government, the services it provides and the basis
for policies and decisions that affect individuals
and the community as a whole.
The
Code on Access to Information (the Code) defines the
scope of information that will be provided, sets out
how the information will be made available either
routinely or in response to a request, and lays down
procedures governing its prompt release.
The
Code authorises and requires civil servants, routinely
or on request, to provide information unless there
are specific reasons for not doing so. These reasons
are set out in Part 2 and will normally be referred
to if a request for information is refused.
Requests
for information will be handled as promptly and helpfully
as possible and if necessary, members of the public
may be approached to clarify their requests or the
requests may be directed to the most appropriate department.
Procedures will be kept as simple as possible.
The
Code also sets out procedures for review or complaint
if a member of the public considers that the provisions
of the Code have not been properly applied.
The
Code can be accessed at http://www.access.gov.hk.
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General
Enquiries/Complaints
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