| Q1.
|
With
the Third Generation Mobilizing System’s newly incorporated
ability to retrieve data via calling-line identification,
what caller information will the Fire Services Department
be able to obtain? |
|
| Ans:
|
We
will only fetch the installation address (and related
location information) of the telephone line from which
the incoming call originates.
|
|
| Q2.
|
In
which way will the calling-line identification be
able to help the Fire Services Department respond
to emergencies? |
|
| Ans: |
Immediately
fetching the calling-line address will help us improve
the overall speed and accuracy in terms of determining
and verifying incident addresses.
|
|
| Q3.
|
Which
telecommunications services provider will furnish
the Fire Services Department with calling-line identification
data? |
|
| Ans: |
At
this point in time, only calling-line information
within the PCCW fixed line telephone network subscribers
is accessible to us. However, efforts are being made
to extend the coverage to subscribers of all telephone
network providers.
|
|
| Q4.
|
How
does the Fire Services Department ensure its use of
calling-line identification be compliant to the Privacy
Ordinance? |
|
| Ans: |
We
are continuously working with PCCW to ensure that
the transfer of such information is in strict compliance
with the Privacy Ordinance as well as other laws.
|
|
| Q5.
|
What
is the Fire Services Department’s intended use of
the obtained caller information? |
|
| Ans: |
We
will only use the obtained information during our
call-talking and emergency dispatch process. We will
ensure the absolute confidentiality of all data we
handle, as well as the record of data transactions
involved.
|
|
| Q6.
|
May
individual telephone line subscribers still decline
the Fire Services Department’s access to their caller
information, even in events of emergencies? |
|
| Ans: |
Yes,
a PCCW fixed network service subscriber may choose
to declare his/her unwillingness to release such information
to us by filling out a proper form and returning it
to PCCW.
|
|
| Q7.
|
Why
do individual telephone line subscribers need to make
specific declarations that they are unwilling to release
their calling line information to the Fire Services
Department, but not by default? |
|
| Ans: |
Because
our intention to retrieve calling-line information
is to minimize the time for us to reach and help the
people in need during emergency situations, we have
included all PCCW fixed network service subscribers
by default. Therefore, all those who are unwilling
will need to declare individually.
|
|
| Q8.
|
Do
telephone line subscribers need to determine at this
time whether they wish to declare their unwillingness
to release their caller information to the Fire Services
Department? |
|
| Ans: |
No,
individual telephone line subscribers may choose to
declare any time hereafter.
|
|
| Q9.
|
Will
the incorporation of the calling line identification
functionality eliminate the need for manual address
verification between Fire Services operators and callers
during the call-taking process? |
|
| Ans: |
No,
our operators will still verify the incident address
with the caller. However, the efficiency of the process,
as well as the initial process of incident address
determination, will be dramatically increased.
|
|
| Q10.
|
For
what other purposes will the Fire Services Department
use the obtained caller information, if any? |
|
| Ans: |
Besides
enhancing our overall emergency dispatch process,
we will not use the obtained information for any other
purpose.
|
|
|