• To serve Hong Kong by making it a safe place to live and work
To protect life and property from fire or other calamity
To give advice on fire protection measures and fire hazards
To educate the community and to promote the public awareness on fire safety
To render paramedic ambulance services to the sick and the injured and convey them to hospital
Upholding high standards of integrity
Striving for professionalism and continuous improvement
Dedication and commitment to providing quality service
Readiness in meeting challenge and accepting accountability
Maintaining high spirit and esprit de corps among staff members
Always in readiness to serve the community of Hong Kong, we pledge to achieve our mission quickly and efficiently. Our aims are to respond to
building fire calls within 6 minutes in built-up areas and within 9 to 23 minutes in areas of dispersed risks and isolated developments. Our target is to achieve these times in 92.5% of all calls in 2016. In 2015, the overall performance in responding to building fire calls was 1.6% above the target of 92.5%.
emergency ambulance calls within 12 minutes from the time of call to the arrival of an ambulance at the street address. In 2016, our target is to meet this response time in 92.5% of all emergency calls. In 2015, the overall performance in responding to emergency ambulance calls was 2.5% above the target of 92.5%.
We aim to improve our performance in 2016 by enhancing the mobilizing system, commissioning new fire stations / ambulance depots at various locations and strategically deploying our emergency resources.
A Public Liaison Group, which is now into its 23rd term, is served by 30 members of the public. It meets regularly to give feedback on the performance of fire and emergency ambulance services and suggestions on how we can serve the community better.
We aim to respond to requests for issuance of incident reports on any fire or calamity attended by the Department or on any damage caused by fire to any premises, vessel or other property within 21 working days.
We aim to respond to complaints of fire hazards posing imminent danger to public safety or dangerous goods (except liquefied petroleum gas) by conducting investigation within 24 hours and the complainant will be advised of the outcome within 12 working days. Fire hazards not posing imminent danger will be investigated within 10 working days and the complainant will be advised of the outcome within 27 working days.note
note the pledged response applies to complaints of fire hazards readily actionable by the department under the Fire Services Ordinance or the Dangerous Goods Ordinance.
In 2016, we aim to achieve the following main targets :
Continue to enhance live-fire and rescue training for frontline fire personnel.
Commission the Fire and Ambulance Services Academy.
Continue to monitor the development of a new fire station at the Boundary Crossing Facilities of the Hong Kong-Zhuhai-Macao Bridge.
Continue to monitor the progress of procurement of a fireboat to replace fireboat No. 7, and plan on the procurement of an additional fireboat and a fast rescue vessel to enhance fire fighting, casualty handling and rescue capabilities in coastal waters.
Monitor the construction of a new fire station with ambulance facilities at Liantang/Heung Yuen Wai Boundary Control Point.
Continue to enhance fire protection measures for prescribed commercial premises with floor area exceeding 230 m2, specified commercial buildings, composite buildings and domestic buildings.
Continue to fine-tune the proposals for amending the remaining subsidiary legislation under the Dangerous Goods Ordinance (Cap.295) to enhance the control of dangerous goods.
Continue to review the legislative provisions regarding the registration scheme for FSI contractors.
Continue to prepare legislative amendments for introduction of third party certification on fire safety for buildings and licensed premises.
Continue to step up inspection of pre-1987 composite/domestic buildings for enhancement of fire safety.
Continue to monitor the fire safety situation in old-style domestic and composite buildings.
Continue to implement the Rapid Response Vehicle Scheme to enhance the delivery of paramedic ambulance service.
Continue to provide community education programme on the provision of cardio-pulmonary resuscitation training for the general public.
Continue to strengthen publicity activities to educate the public on the proper use of emergency ambulance service.
Continue to develop a computer system for the provision of post-dispatch advice to callers requesting emergency ambulance service.
Continue to explore the long-term arrangement for the provision of emergency ambulance service.
Continue to monitor the development of a new ambulance depot at the Boundary Crossing Facilities of the Hong Kong-Zhuhai-Macao Bridge.
any enquiry regarding these services or complaint about
call our 24-hour hotlines on
write to :
1 Hong Chong Road,
Tsim Sha Tsui East, Kowloon