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Performance Pledge

Vision

To serve Hong Kong by making it a safe place to live and work

Mission

To protect life and property from fire or other calamity
To give advice on fire protection measures and fire hazards
To educate the community and to promote the public awareness on fire safety
To render paramedic ambulance services to the sick and the injured and convey them to hospital

Values

Upholding high standards of integrity
Striving for professionalism and continuous improvement
Dedication and commitment to providing quality service
Readiness in meeting challenge and accepting accountability
Maintaining high spirit and esprit de corps among staff members

	Always in readiness to serve the community of Hong Kong, we pledge to achieve our mission quickly and efficiently. Our aims are to respond to
	building fire calls within 6 minutes in built-up areas and within 9 to 23 minutes in areas of dispersed risks and isolated developments. Our target is to achieve these times in 92.5% of all calls in 2012. In 2011, the overall performance in responding to building fire calls was 0.9% above the target of 92.5%.

emergency ambulance calls within 12 minutes from the time of call to the arrival of an ambulance at the street address. In 2012, our target is to meet this response time in 92.5% of all emergency calls. In 2011, the overall performance in responding to emergency ambulance calls was 1% above the target of 92.5%.

We aim to improve our performance in 2012 by enhancing the new mobilizing system, commissioning new fire stations / ambulance depots at various locations and strategically deploying our emergency resources.

	A Public Liaison Group, which is now into its nineteenth term, is served by 30 members of the public. It meets regularly to give feedback on the performance of fire and emergency ambulance services and suggestions on how we can serve the community better.

We aim to respond to requests for issuance of incident reports on any fire or calamity attended by the Department or on any damage caused by fire to any premises, vessel or other property within 21 working days.

	We aim to respond to complaints of fire hazards posing imminent danger to public safety or dangerous goods (except liquefied petroleum gas) by conducting investigation within 24 hours and the complainant will be advised of the outcome within 12 working days. Fire hazards not posing imminent danger will be investigated within 10 working days and the complainant will be advised of the outcome within 27 working days.

In 2012, we aim to achieve the following main targets :

	Continue to enhance live-fire and rescue training for frontline fire personnel.
	Continue to strengthen and promote occupational safety and health to all staff of the Department.
	Commission a re-provisioned fire station on Nam Fung Road, Aberdeen.
	Monitor the construction of a new fire station with ambulance facilities at Kai Tak.
	Continue to pursue the plan to redevelop Fire Services Training School.
	Continue to implement measures to enhance efficiency and effectiveness in the procurement of fire services equipment.
	Pursue the plan to replace Fireboat No.7 to enhance firefighting and rescue capabilities in coastal waters.
	Pursue the plan to develop and implement Asset Management and Maintenance System to facilitate the planning, acquisition, inventory control, maintenance and disposal of assets.
	Continue to enhance the fire protection measures for prescribed commercial premises with floor area exceeding 230 m2, specified commercial buildings, composite buildings and domestic buildings.
	Continue to monitor fire safety standards in industrial buildings.
	Continue to fine-tune the proposals for amending the subsidiary legislation under the Dangerous Goods Ordinance (Cap.295) to enhance the control of dangerous goods.
	Continue to review the legislative provisions regarding the registration scheme for FSI contractors.
	Continue to explore the feasibility of introducing third party certification on fire safety for buildings and licensed premises.
	Continue to step up inspection of pre-1987 composite/domestic buildings for enhancement of fire safety.
	Continue to step up inspection of fire service installations and ventilating system in buildings and licensed premises and take enforcement action where necessary, with a view to reducing fire hazards in the community.
	Continue to implement measures to enhance the effectiveness and efficiency of fire safety inspection and related work.
	Monitor the implementation of the Building Fire Safety Envoy Scheme.
	Continue to enhance pre-hospital emergency care knowledge and paramedic skills of personnel through on-going and specialized medical training programmes co-ordinated by the Medical Directors of the Department.
	Continue to implement the Rapid Response Vehicle Scheme to enhance the delivery of paramedic ambulance service.
	Continue to provide a community education programme, including the provision of cardio-pulmonary resuscitation training and automated external defibrillation training for the general public.
	Continue to strengthen publicity activities to educate the public on the proper use of ambulance services.
	Plan for the acquisition of a computer system for the provision of post-dispatch advice to callers requesting for emergency ambulance service.
	Continue to explore the long-term arrangement for provision of emergency ambulance services.
	Continue to enhance the quality of paramedic ambulance service through a computer aided Quality Assurance System.
	Monitor the procurement of a computer aided Ambulance Management Information System to enhance the management of the ambulance fleet.
	Commission a new ambulance depot on Nam Fung Road, Aberdeen.