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( Video
) Procedures of requesting fire and ambulance services.
When reporting a fire / special service incident, you should
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- Clearly state the nature
of the incident
e.g. building fire, gas leakage, etc.
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- Clearly state the location
of the incident
e.g. street name, building number and name, floor and block number
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- Briefly describe the situation
at the scene
e.g. people trapped, number of casualties
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- Provide your contact telephone
number
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| AMBULANCE
SERVICE
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| When
calling for an ambulance, you should
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- Clearly state the nature
of the incident
e.g. unconsciousness, traffic accident injuries etc.
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- Clearly state the location
of the incident
e.g. street name, building number and name, floor and block number
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- Briefly describe the condition
and medical history of the patient
e.g. heart disease, asthma, diabetes, etc.
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- Provide your contact telephone
number
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FIRE /
SPECIAL SERVICE
AMBULANCE SERVICE
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- Clearly state the location
of the incident (street name, building number and name, floor and flat
number)
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- If the scene is hard to
locate, quote a place nearby which is conspicuous and easy to find
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- State the nature of the
incident (e.g. fire, traffic accident, chemical substance leakage, unconsciousness,
heart attack, etc.)
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- If there is a patient, briefly
describe the condition of the patient, or provide the medical history
of the patient (e.g. heart disease, diabetes, hypertension, etc.)
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- Provide your contact telephone
number
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| COMPLAINT
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| Hotline
2723 8787
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- Clearly state the subject
matter of your complaint, e.g. obstruction of fire escape, storage of
excessive dangerous goods, or other matters
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- Tell where and when the
irregularities occur
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- Indicate what form of reply
you prefer - verbal or written
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