Mission
To protect life and property from fire or other calamity.
To give advice on fire protection measures and fire hazards.
To educate the community and to promote the public awareness on fire safety.
To render ambulance aid to the sick and the injured and convey them to hospital.

Values
Upholding high standards of integrity.
Striving for professionalism and continuous improvement.
Dedication and commitment to providing quality service.
Readiness in meeting challenge and accepting accountability.
Maintaining high spirit and esprit de corps among staff members.

Our Core Functions
Fire Suppression
Respond rapidly to fire calls and carry out effectively both land-based and marine fire-fighting operation.

Rescue Services
Provide effective and efficient rescue services on land and at sea.

Fire Protection
Advise the public on fire protection measures; promote public awareness on fire safety and enforce fire safety requirements.

Emergency Ambulance Services
Respond expeditiously to ambulance calls and provide effective, efficient and advanced emergency ambulance services.

1. Achieve at least 92.5% of total building fire calls to meet the graded response time.
   
   
2. Achieve at least 92.5% of total emergency ambulance calls to meet the response time.
   
   
3. Conduct investigation within 24 hours into complaints of fire hazards that may pose an imminent danger to public safety. For fire hazards not posing imminent danger, they will be investigated within 10 working days.
   
   
4. Respond to requests for issuance of Fire Services reports on incidents or any damage caused by fires or other calamities to any premises, vessel or other property within 21 working days.
   
   
5. Deploy flexibly our available resources to achieve the performance pledges by :
   
   
   • Re-deploying our fire-fighting and ambulance resources at strategic locations.
   • Extending emergency ambulance cover at fire stations.
     
     
6. Strengthen the communication with the general public by obtaining feedback from the Public Liaison Group to assist us in serving the community better.
   
   
7. Continue to enhance productivity by conducting regular reviews and reforms to departmental structures and procedures.

1. Continue to review the current fire-fighting and rescue procedures so as to improve our overall operational efficiency.
   
   
2. Enhance land-based and marine fire-fighting and rescue capabilities by introducing modern techniques and equipment.
   
   
3. Enhance diving and underwater rescue capabilities by equipping our Diving Unit with advanced diving equipment and vessel.
   
   
4. Ensure that all fire-fighting and rescue units are in an immediate state of readiness to achieve a prompt emergency response.
   
   
5. Improve the communication and co-ordination in fire-fighting and rescue operation.
   
   
6. Continue to review and upgrade resource strategic plans.
   
   
7. Continue to review the Incident Command System (ICS) so as to improve the command and control of incidents.
   
   
8. Continue to research, develop and implement more advanced and effective operational information system and equipment.
   
   
9. Continue to upgrade our fire boat fleet with modern technology.
   
   
10. Continue to provide better aerial rescue service to the community in the event of high rise building fire.
    
    
11. Continue to develop the First Responder programme so as to enhance emergency ambulance services provided to the community.
    
    
12. Continue to improve emergency response to remote areas or to overcome traffic congestion with the provision of light weight appliances and Fire Motor-cycle (FMC).
    
    
13. To carry out fire investigation into the cause of fire so as to deter unlawful act or to minimize recurrence of the same incident.

1. Promote a fire safety culture among the community through public education and community involvement programmes.
   
   
2. Strengthen the control over the use and conveyance of dangerous goods.
   
   
3. Ensure that buildings are provided with the necessary fire service installations.
   
   
4. Carry out inspections to buildings to ensure that the fire service installations therein are properly maintained.
   
   
5. Ensure that only approved types of portable fire-fighting equipment and gas cylinders are available for sale or supply in the market.
   
   
6. Review the Fire Services (Installations and Equipment) Regulations to strengthen the control over the portable fire fighting equipment and the issuance of maintenance certificates of fire service installations and equipment.
   
   
7. Ensure that all requests for advice on fire safety matters are efficiently dealt with.
   
   
8. Carry out effective law enforcement relating to fire safety.
   
   
9. Upgrade the fire safety provisions of old buildings.
   
   
10. Vet loan applications pertaining to fire safety improvement works under the Building Safety Loan Scheme and make recommendations on technical and costing aspects.
    
    
11. Continue to implement the Fire Safety Ambassador Scheme.
    
    
12. Continue to review the Dangerous Goods Legislation in keeping with international standards regarding the control of dangerous goods.
    
    
13. Continue to review the Fire Protection Information System to enable faster exchange of information.
    
    
14. Review the legislative provisions regarding the registration scheme for fire service installation contractors for enhancing their professionalism, the monitoring and control of their performance to keep pace with the development of the industry.

1. Render effective assistance to any person who appears to need prompt or immediate medical attention.
   
   
2. Ensure that all emergency calls are responded as expeditiously as possible.
   
   
3. Ensure that the whole fleet of ambulances and equipment are well maintained and fully functional at all times.
   
   
4. Maintain good working relationship with community organisations, medical institutions etc. to facilitate the effective and efficient discharge of operational duties.
   
   
5. Continue to enhance communication and coordination among ambulance crews in operational incidents.
   
   
6. Continue to implement recommendations of consultancy studies to improve the operational efficiency of paramedic emergency ambulance service.
   
   
7. Continue to evaluate and introduce more advanced and effective ambulance equipment.
   
   
8. Continue to replace the existing ambulance fleet with modern and better-designed vehicles to enhance operational efficiency.
   
   
9. Continue to provide a community education programme, including the community cardio-pulmonary resuscitation training.
   
10. Continue to promote the public awareness on the proper use of ambulance service.

1. Develop and implement organizational structures, systems and procedures in order to support government policies and community needs.
   
   
2. Develop and provide professional training to staff to enhance the standard of services to be delivered.
   
   
3. Formulate long-term strategy in resources planning and deployment to cope with the territorial development and maximize efficiency to meet the departmental mission.
   
   
4. Ensure that the performance and professionalism of all personnel are maintained at the highest possible standard.
   
   
5. Maintain staff morale and discipline so as to offer effective services.
   
   
6. Enhance the safety and health of operational staff.
   
   
7. Continue to provide fire stations and ambulance depots at strategic locations within the Territory in order to maintain efficient services to the community.
   
   
8. Continue to develop the Staff's Suggestion Scheme in order to upkeep the participation and morale among staff.
   
   
9. Improve mobilizing and communication capabilities of the Third Generation Mobilization System so as to provide better deployment of fire appliances and ambulances.
   
   
10. Continue to develop the ‘First Responder Programme’ so as to strengthen the operational capability of frontline firefighters for the provision of a more expeditious pre-hospital care to those in need.
    
    
11. Formulate long-term strategies on information systems, infrastructure and resources required to meet the Department’s information and business development needs.