Statistical Figure

Programme (1): Fire Service

The key performance measures in respect of the provision of fire service are:

*Targets*
	Targets	2003 (Actual)	2004 (Actual)	2005 (Actual)	2006 (Actual)	2007 (Actual)	2008 (Plan)
total fire calls in buildings met within graded response time (%)	92.5	94.2	94.1	89.2	93.9	94.3	92.5
fire calls met within graded response time of six minutes for built-up areas (%)	92.0	93.6	93.7	88.5	93.6	94.1	92.0
fire calls met within graded response time of nine to 23 minutes for more dispersed risk/isolated developments (%)	94.5	97.5	96.8	95.0	96.7	96.1	95.0
complaints of imminent fire hazards answered within 24 hours (%)	100	100	100	100	100	100	100
requests for fire drills, fire safety talks, seminars, exhibitions, meetings and operational visits attended (%)	100	100	100	100	100	100	100

*Indicators*
	2003 (Actual)	2004 (Actual)	2005 (Actual)	2006 (Actual)	2007 (Actual)	2008 (Estimate)
all fire calls	37 774	35 092	37 741	33 268	31 638	32 000
building fire calls in built-up areas	27 069	25 405	28 880	25 556	23 837	24 000
building fire calls in more dispersed risk/isolated developments	4 475	3 281	3 249	2 615	2 601	2 600
special service calls	19 918	20 059	20 813	21 383	22 083	22 500
emergency ambulance calls attended by first responder	---	---	13 751	25 223	38 917	40 000
turnouts of fire appliances to emergency calls	---	---	124 047	121 655	115 184	115 000
emergency move-ups of fire appliances to provide operational coverage	---	---	22 079	23 353	35 135	36 000
complaints of imminent fire hazards received	4 265	4 115	4 619	4 411	4 345	4 400
Fire Hazard Abatement Notices issued in respect of floating obstructions to means of escape and locked exits	540	601	571	449	732	700
prosecutions instituted	49	36	54	45	46	50
inspection of hospitals/clinics	362	349	344	346	373	380
lectures and advisory services given to hospitals/clinics	340	370	423	464	617	600
Inspection of fire service installation (FSI) to verify the accuracy of maintenance certificates	---	---	3 187	4 190	4 076	4 100

Exit Window

Programme (2): Fire Protection and Prevention

The key performance measures in respect of fire protection and prevention are:

*Targets*
	Targets	2003 (Actual)	2004 (Actual)	2005 (Actual)	2006 (Actual)	2007 (Actual)	2008 (Plan)
safety requirements issued within 28 working days for storage/manufacture of Category 2 (other than LPG) to Category 10 dangerous goods and/or for storage of timber following receipt of application and the required details/plans in full (%)	100	100	100	100	100	100	100
safety requirements issued within six working days for vehicles used for conveyance of Category 2 (other than LPG) or Category 5 dangerous goods following receipt of application (%)	100	100	100	100	100	100	100
licences issued within six working days for storage/manufacture of Category 2 (other than LPG) to Category 10 dangerous goods and/or storage of timber upon confirmation of full compliance with safety requirements (%)	100	100	100	100	100	100	100
licences issued within six working days for vehicles used for conveyance of Category 2 (other than LPG) or Category 5 dangerous goods upon confirmation of full compliance with safety requirements (%)	100	100	100	100	100	100	100
fire safety requirements issued within 20 working days for the licensing/ registration of schools, child care contres, food premises, places of public entertainment, karaoke establishments, and drug dependent persons treatment and rehabilitation centres following receipt of application and the required details/plans in full (%)	90	---	---	---	100	100	90
Fire Services Certificates issued within seven working days upon confirmation of full compliance with fire safety requirements for all licence/registration applications (%)	90	---	---	---	100	100	90
complaints about dangerous goods (other than LPG) or reports of fire hazards posing imminent danger investigated within 24 hours (%)	100	100	100	100	100	100	100
complaints about fire hazards not posing imminent danger investigated within ten working days (%)	100	100	100	100	100	100	100
complainants advised within 27 working days of outcome of investigation (%)	100	100	100	100	100	100	100
applications processed within seven working days for registration as FSI contractors (%)	100	100	100	100	100	100	100
letters of approval issued within 14 working days to applicants for registration as FSI contractors upon completion of all formalities (%)	100	100	100	100	100	100	100
no. of prescribed commercial premises inspected ©	150	190	216	141	162	150	150
no. of specified commercial buildings inspected #	30*	169	159	141	128	100	30
no. of composite buildings inspected	840†	1 031	907	908	906	905	840

*	The target in 2006 and 2007 was 140. As the remaining number of specified commercial buildings is about 30 under the improvement programme of the Fire Safety (Commercial Premises) Ordinance, the target in 2008 is revised to 30.
†	The target in 2006 and 2007 was 900. Following the implementation of the Fire Safety (Buildings) Ordinance [FS(B)O] in July 2007, the first phase of the implementation programme is to inspect in six years about 5,000 (around 840 per annum) pre-1973 composite buildings.

*Indicators*
	2003 (Actual)	2004 (Actual)	2005 (Actual)	2006 (Actual)	2007 (Actual)	2008 (Estimate)
Licences renewed / issued timber/dangerous goods stores dangerous goods vehicles	4 434 1 560	4 463 1 544	4 298 1 578	4 340 1 767	4 203 1 786	4 300 1 800
Fire Hazard Abatement Notices issued (other than floating obstructions to means of escape and locked exits)	11 966	4 731	2 648	2 039	2 264	2 100
prosecutions instituted dangerous goods and timber stores fire hazards	501 89	426 215	351 185	313 128	419 109	410 100
building plans processed	10 008	11 252	12 488	12 488	12 683	12 500
inspection of FSIs and equipment	74 640	82 232	81 730	82 807	86 813	91 000
applications for approval of portable fire fighting equipment processed	514	431	838	775	361	350
inspection of fire safety in schools, child care centres, food premises, places of public entertainment, karaoke establishments and drug dependent persons treatment and rehabilitation centres	40 188	34 345	34 332	33 613	35 376	35 000
inspection of fire safety in commercial premises and composite buildings	10 099	13 761	13 832	14 418	15 228	15 500
inspection of ventilating systems in licensed premises	5 664	5 936	5 788	6 051	6 215	6 600
lectures and advisory services given (other than hospitals/clinics)	19 430	19 691	26 363	27 764	29 568	30 000
prescribed commercial premises © no. of fire safety direction issued no. of fire safety direction complied with / discharged	862 758	1 117 610	950 912	823 924	804 923	800 920
specified commercial buildings # no. of fire safety improvement directions issued no. of fire safety improvement directions complied with / discharged	9 164 2 010	4 172 4 880	5 801 9 341	4 766 7 473	4 705 4 929	3 000 5 000
composite buildings no. of composite buildings issued with advisory letters no. of advisory letters issued no. of fire safety direction issued § no. of fire safety direction complied with / discharged §	1 031 12 063 --- ---	900 12 148 --- ---	900 12 897 --- ---	900 9 546 --- ---	354€ 11 557€ 6 442 ---	--- --- 13 000 500

&	The indicator has been revised to better reflect the work involved.
©	Since the implementation of the FS(CP)O in May 1997 and up to 31 December 2007, 1 975 commercial premises have been jointly inspected with the Buildings Department (BD) and 1 441 premises were subsequently identified as prescribed commercial premises (PCPs). During the same period, a total of 9 326 fire safety directions (FSDns) were issued by the FSD in which 7 717 FSDns were complied with/discharged and 572 PCPs have completed the improvement works or the relevant FSDns have been discharged.
€	The figures covered the work done up to 30 June 2007. Upon the implementation of FS(B)O on 1 July 2007, FSDns, instead of advisory letters, are issued.
#	Since the implementation of the Fire Safety (Commercial Premises) (Amendment) Ordinance in June 1998 and up to 31 December 2007, 1 490 commercial buildings have been jointly inspected with the BD and 1 360 buildings were subsequently identified as specified commercial buildings (SCBs). During the same period, a total of 50 340 fire safety improvement directions (FSIDns) were issued by the FSD in which 37 589 FSIDns were complied with/discharged and 532 SCBs have completed the improvement works or the relevant FSIDns have been discharged.
§	New indicators as from 2007 pursuant to the implementation of the FS(B)O on 1 July 2007.

Exit Window

Programme (3): Ambulance Service

The key performance measures in respect of ambulance service are:

*Target*
	Targets	2003 (Actual)	2004 (Actual)	2005 (Actual)	2006 (Actual)	2007 (Actual)	2008 (Plan)
emergency calls answered within the target response time of 12 minutes(%)	92.5	93.2	91.1	89.6	92.7	92.8	92.5

*Indicators*
	2003 (Actual)	2004 (Actual)	2005 (Actual)	2006 (Actual)	2007 (Actual)	2008 (Estimate)
no. of emergency calls	478 109	536 359	549 866	539 903	573 657	595 000
no. of urgent calls	47 453	37 192	34 175	34 771	36 916	38 000
calls per ambulance	2 181	2 317	2 290	2 227	2 367	2 450
turnouts of ambulances and ambulance motor cycles to calls @	---	---	---	627 557	667 505	690 000
emergency move-ups of ambulances to provide operational coverage @	---	---	---	45 630	66 619	69 000

@	The indicator has been revised to cover the turnouts to calls by Rapid Response Vehicle scheme which has been introduced since 1 November 2006 to enhance the delivery of paramedic ambulance service.

Exit Window

	2003	2004	2005	2006	2007
Public area	490	497	413	347	338
Squatter areas	151	100	47	87	96
Vehicle	458	480	414	438	378
Housing estates	1 392	1 618	1 526	1 667	1 613
Factory buildings	135	160	149	157	116
Institutional buildings	120	163	191	181	195
Non-domestic buildings	440	452	472	435	443
Domestic buildings	2 674	2 241	1 827	1 744	1 621
Electric-others	88	85	94	79	90
Vegetation	1 678	2 115	1 664	1 232	1 230
Unwanted alarm	24 448	21 744	25 766	21 846	20 717
False alarm	3 801	3 425	3 492	3 302	3 119
Temporary housing area	0	0	0	0	0
Vessel	27	27	37	34	22
Others	1 872	1 985	1 649	1 719	1 660
Total	37 774	35 092	37 741	33 268	31 638

	2003	2004	2005	2006	2007
Sparks from welding & oxygen acetylene cutting	86	85	70	75	92
Children playing with matches	81	96	103	132	120
Over-heating of engines, motor & machinery	205	197	122	126	123
Careless disposal of joss sticks, joss paper & candles etc.	281	301	351	330	284
Food stuff (stove overcooking)	2 563	2 497	2 113	2 186	1 941
Careless handling or disposal of cigarette ends, matches and candles etc.	3 160	3 467	2 247	1 889	2 000
General electric fault	863	898	888	759	781
Miscellaneous	983	1 087	1 531	1 475	1 275
Unknown	222	801	301	275	254
False alarm	3 801	3 425	3 492	3 302	3 119
Deliberate act* / Undetermined* / Suspicious circumstances#	1 022	901	700