- formulation and review of departmental policies, priorities and procedures
- legislative drafting instructions
- staff planning, management, training, recruitment
- public complaints, publicity and public relations
- liaison with other services
- control of communications and Mobilizing systems
- resources allocations and estimates
- Mobilizing and Communications Group
- Recruitment, Training & Examination Group
- Fire and Ambulance Services Academy
- Planning Group
- Management Group
- Physical Training Establishment
- Information Unit
- Procurement and Logistics Group
- Workshop & Transport
- Welfare Section
- Information Technology Management Unit
- Psychological Services Unit
- Fourth Generation Mobilising System Unit
- Grade Structure Review Unit
Tel: 2733 7733
Administration and Logistical Support
The Headquarters Command of the Fire Services Department (FSD) offers policy, planning, management and logistics support to operational Commands, and oversees the operation of the Fire Services Communications Centre (FSCC) as well as the Fire and Ambulance Services Academy (FASA). It is also responsible for matters related to recruitment, training and examination, workshops and transport, procurement and logistics, staff welfare and statistics.
The Administration Division, supported by civilian staff, is responsible for matters related to departmental establishment, personnel, finance, appointments, general administration, staff relations, internal audit and translation.
Mobilising and Communications
Manned round-the-clock, the FSCC is charged with the responsibility of mobilising all firefighting and ambulance resources. The FSCC also receives complaints about fire hazards and dangerous goods and acts as an emergency coordinator for other government departments and public utilities during large-scale emergencies.
The FSCC has adopted the Third Generation Mobilising System (TGMS) for enhancing the efficiency of firefighting and rescue operations. Equipped with advanced telecommunication and computer technologies, the TGMS makes use of the latest geographic information and global positioning systems to increase the efficiency of call-taking and resource mobilisation.
FASA provides initial training for the newly recruited fire and ambulance personnel and new recruits from the Control stream. Upon successful completion of the training, they will be posted to fire stations, ambulance depots or the FSCC, where they will continue to receive in-service training in addition to practical experiences.
FASA also offers training to other government departments, private organisations as well as fire and ambulance counterparts from other regions.
The FSD sends officers for overseas training every year in order to keep them abreast of the latest firefighting technology and management skills. Officers are also sent to universities and institutes in the Mainland to attend national studies programmes.
FSD personnel are required to undergo an annual Physical Fitness Assessment, which is designed to ensure that they maintain good physical condition at all times.
Workshops and Transport Division
The Workshops and Transport Division is responsible for all engineering matters related to fire appliances as well as firefighting and rescue equipment, including their design, procurement, servicing and repair, fitting out, modification, testing and commissioning. The four Fire Services workshops under the Division are staffed by technically qualified firemen who work under a team of professionals headed by a senior engineer.
At present, there are 82 fire stations, 40 ambulance depots, eight fireboat fire stations, two sea rescue berths and a diving base operating throughout the territory. They are strategically located to enable the FSD to respond to emergencies in different areas within the corresponding graded/target response times.
To keep pace with Hong Kong’s continuous development, especially that in new towns, the FSD plans to provide adequate fire and ambulance services to various districts by putting up more fire stations, ambulance depots and fireboat fire stations.
Tel: 2733 7828
- efficient operation of Fire Services Communications Centre
- preparation and amendment to departmental orders in relation to mobilizing and communications
- compilation of operational statistics
- exploring advanced mobilizing and communications equipment
Tel: 2411 8601
- Station Officer/Ambulance Officer Preliminary Interview Board
- recruitment of uniformed staff
- advanced training & Senior Officer Command Course
- training syllabus
- organisation of service examinations
Tel: 2733 7734
- overall administration of the Academy
- development & implementation of the Service quality assurance mechanism
- development & implementation of the training accreditation mechanism for the knowledge and skills tailor-made for the fire services
- formulate and monitor departmental training policies and strategies
- monitor the physical fitness standard of Service members
- paramedic development
- fire-fighting training for other organisations/departments
Tel: 2733 7878
- matters relating to the planned development
- research & experimental work
- evaluating territory-wide development plans
- liaison with consultants & government departments
Tel: 2733 7747
- co-ordination, distribution and efficient use of existing resources within the Department
- administrative matters on the deployment of personnel to different Commands
- dissemination and implementation of Department’s policies and orders
- processing requests for non-emergency use of resources
- co-ordination on the use of departmental premises and quarters as well as their improvement and maintenance works
- arrangement on visits of mainland and overseas counterparts
- overseeing legal matters and access to information
Tel: 2411 8615
- monitoring physical efficiency of all operational personnel
- formulating & implementing policies on physical education
- evaluating physical fitness requirements
- physical tests & measurements
- sports & recreational equipment
- examining dietetics & nutritional needs of Service personnel
Tel: 2733 7720
- routine news & press relations matters
- preparing press releases
- production of publicity materials
- Departmental newsletter and publications
Tel: 2733 7654
- Planning, organising and implementing the procurement stratrgy and policy
- developing guideline and instruction on procurement and logistics matters
- managing procurement of fire services and ambulance equipment, uniform and personal protective equipment
- monitoring expenditure on stores & equipment
- monitoring the operation of Fire Services Stores
Tel: 2302 5365
- efficient running of all Fire Services Workshops
- design, specification, procurement & maintenance of fire applicances
- repair of ancillary equipment
- advice on electrical / mechanical / hydraulic equipment
- inspection, testing & assessment of major applicances
Tel: 2733 7555
- organising staff welfare schemes, social & recreational activities
- co-ordinating the work of Welfare Section & Command Welfare Officers
- formulating departmental welfare policies
- monitoring expenditure on welfare projects
- sale of welfare items
Tel: 2733 5830
- To develop IT plans/strategies and allocate IT resources in accordance with the department’s business needs and overall E-government targets.
- To deliver and maintain e-business solutions by planning, budgeting, acquiring and managing IT expertise and resources, arranging strategic IT partnerships and managing the performance of contractors.
- To establish, maintain and uphold the IT security policy and security framework in the Department and determine appropriate checks and balances to ensure the compliance by concerned parties.
- To maintain surveillance on IT trends and best practices relevant to the business of the Department.
- To oversee the implementation of all IT projects in the Department.
Tel: 2890 8504
- Critical incidents psychological support
- Clinical services: psychological assessment and intervention
- Psycho-education and training
- Psychological wellness promotion
Tel: 2733 1512
- To implement the project for the replacement of the mobilising and communications system of the Department.
- To design, develop and establish technical specifications of the new system with regard to IT trends and the best practices in nowadays emergency communications centres.
- To monitor the development progress of the project in accordance with the project schedule.
- To analyze the cost and control the expenditure and budget of the project.
- To supervise the overall implementation of the Fourth Generation Mobilising System.
Tel: 2733 7576
- To deal with issues in relation to the Grade Structure Review